TOP TEN REASONS TO PREFER SERVICEDESK
1. ServiceDesk is Windows based -- thoroughly, truly, through and through -- and always has been. It's not a transition from the DOS world, and will never suffer from the bugs and hiccups associated with transition, nor bear unwanted vestiges of that old, outmoded environment.
2. Customized specifically for your operation. Elements include: (1) a custom StreetList, which contains just the street names in your own territory; accommodates drop-down list as you're typing in a customer's address; just select from the list for instant and full insertion of correct street name, city, state, zip and grid coordinates to the map book your technicians use in driving to the job; and (2) graphic-based scheduling and dispatch; the custom on-screen DispatchMap is an accurate overview sketch of your own specific territory; each job for any day is correctly displayed in its actual, relative location on the screen, with color-coded route lines for each tech, times shown, position of new job needing scheduled, instant re-assignment of jobs, etc., etc., etc.
3. Everything in ServiceDesk is tied together and automatically inter-linked. With just one action, the system automatically makes changes for you in all involved contexts. From one context, you can automatically (and instantly) link to related records in other contexts, all with minimal effort and maximum ease.
4. Searches in ServiceDesk are instant, as fast as you can type, and in many contexts happen automatically, as you are typing. You can instantly locate any JobRecord based on name, address, telephone number, etc. Or search by P.O. number, or even based on the street that a job was on. Instantly determine status, or review the entire history of events on each job -- as maintained for you, by the system, in easy-to-read, narrative fashion.
5. Everything is maximally configured for your greatest conceivable ease. Examples: (1) the system remembers which particular printer you previously used from any context; and that's the printer it automatically first offers the next time you print from the same context; (2) when you install an updated version of the program, you need only to place it in one machine; others in the network will find that updated version, on their own, and automatically offer to update themselves.
6. The system thinks for you, anticipating your needs, and even has built-in alarms to assure you don't neglect your customers without knowing about it. Examples: (1) the Callsheet-Alarm system keeps track of the amount of time since you last paid attention to a pending Callsheet-related task (such as one containing notes about a call that needs returned, for example, or one that contains a service order that needs called for scheduling, etc.), and starts beeping to remind you in case you've neglected the matter; and (2) the Wip-Alert feature (WIP stands for WorkInProgress) creates its own kind of alarm if a pending job goes for too many days (depending on the status it's in) without due attention being paid to it.
7. Internal security. Besides assuring your customers are not neglected (else alarms sound to let you know), the system further assures (all with automatic monitors, cross-checks, password-protection in sensitive areas, etc.) that internal integrity is thoroughly maintained. You can't lose or neglect a job (or have a technician abscond with it), without knowing. You can't record paid sales on jobs, without having corresponding documentation of the funds received. You can't check-off any funds received without showing they've properly reached an appropriate destination (i.e., bank deposit or your pocket), etc. You can't lose inventory without ultimately finding out. Etc., etc., etc. (Basically, it's impossible for an employee to significantly cheat you -- either accidentally or deliberately -- [or even for you to inadvertently cheat yourself] without ultimately knowing about it.)
8. Exclusive tie-ins with ServiceBench. The Dispatch-Importation feature instantly grabs each dispatch (from downloaded dispatch file) and inserts each element of data into correct position of order form (no typing, and virtually no effort required). The ZoneScheduler feature keeps track of quantity of appointments per zone, and allows instant comparison with quantities allocated, etc.. Both elements will soon be linked to ServiceBench for automatic, real-time, hands-off, two-way communication.
9. The system offers incredible flexibility. We've worked with a huge variety of servicers, who have preferences for a wide variety of differing modes in doing business. We've worked hard, over time, to accommodate these varying preferences, and so have already built-in the flexibility to do most things in a wide variety of methods, thus better suiting your own preferences and needs. Plus, we'll continue to respond positively (and, usually, quickly) to requests and suggestions for added improvements, options, etc.
10. The system is constantly under improvement, and you can always download the latest work, at will, directly from our website. Thus, ServiceDesk was, is and will remain cutting-edge, revolutionary, on the forefront -- while others are increasingly old-technology, old-hat, outmoded.
11. Bonus Item: No need to lose your old data. If you've been using Swiftlink or Logiserv, we already have methods in place to convert their data into ServiceDesk format (notice that neither of those system have methods to convert ServiceDesk data into their format. Hmmm, what could that mean?). For other systems, we can usually do conversions on a custom basis.