Rossware Tutorials

Verify your lcldata folder is set correctly
Service Desk Settings <ctrl-f1> below name in upper right corner, should say lcldata_yourname if not, make sure your name is in the box in the very upper right, then click the "Set For Registry-ba..." button
Verify your username and password are set
Service Desk About <ctrl-shift-a> right hand side has two boxes, one for username and one for password
Download SDHelper pick stable, when you run the program go to file>install SDHelper
Click [Update SD Programs]

Open settings <ctrl-F1>
Change username in upper right corner (just type in name if it is not in the drop down)
Click "Set for registry-based/thin-client-mode localfilespath on server"
unless the button is already "set" and is titled "unset" in the beginning in which case simply unset, then set
Save local values

Open file functions > housekeeping functions > customer database > make a new cstmrDbase index set
Choose option [C] "make new indexes, and when complete copy to other maps"
Archive individual components
1. CallSheets <alt-a>
2. Job Records <alt-c>
3. Schedule List <F6> [aRchive]
4. Special Order Parts <alt-F8> [Run Purge/Archive]
5. Funds/Sales <shift-F3> [Sort for proper date sequence]

Map the network drive to the server
find out what the server name is by opening a computer that is successfully running sd, going to about service desk <ctrl-shift-a> and look for server is xx.xx.xx.xx(SERVER NAME) remember SERVER NAME, which is the server you need to map to
Open your file explorer <windows-e> then right click This PC, My Computer, or Computer from the list on the left. Select Map Network Drive. Now you need to choose the SERVER NAME from earlier, it will likely be inside the SD folder._{This is confusing. I'm sorry.}
Run the component installer
Make a shortcut to ServDesk.exe (or if you don't see a .exe look for "application" under file type")
Run Service Desk, it will make lots of complaints, read the messages carefully and follow the instructions

Open SD Folder
Open [companyname].map in notepad
Add tech entry to the end of the techpos line
TechsPos 0(1,1) 1(8.5,1) 2(16,1) 3(23.5,1) 4(31,1) 5(38.5,1) 6(46,1) 7(8.5,9) 8(16,9) 9(23.5,9) 10(31,9)
Save, restart SD

Quick How To